Short answer: message us and we will send a replacement straight away. You do not need to post the original back.
What to send us
- Your order number
- What went wrong: broken, leaking, missing, or not what you ordered
- A photo if you can. It helps us fix whatever went wrong in packing, but we will not hold up your replacement over it.
Leaking bottles
Glass droppers occasionally loosen in transit. If the cap has come loose but the bottle is intact and most of it is still there, tighten it and keep it upright. If a good amount has leaked out, tell us and we will replace it.
Missing items
If your order had more than one bottle and they came in separate parcels, check your tracking emails first. The rest may be a day behind. If not, message us.
Still stuck?
Message us from this page with your order number.