If Selkie does nothing for you, send it back and we refund you. Your whole first order is covered for ninety days from the day it arrives, whether that was one bottle or three, and the bottles can be empty.
Why ninety days
Most people who got something from it gave it a full month before they could tell. A thirty-day window would time out before you knew either way, so ours runs to ninety.
What is covered
- Your first order, all of it. Every bottle in that order is covered, opened or not.
- The full price you paid for that order, back to your original payment method.
How to return
- Get in touch through the contact page with your order number and a line saying you would like to return it. You do not need to explain why.
- We reply with the return address. Post the bottles back, empty or otherwise.
- Once they reach us we refund your first order in full to your original payment method. Most banks show it within 5 to 10 business days.
You cover the return postage. We cover everything else, and we do not charge restocking fees.
Subscriptions
The guarantee is there so you can try Selkie properly without risk. It covers your first order only. Refills that ship after it are not covered, because by then you have tried it and chosen to carry on.
You can cancel future refills any time in two clicks from the subscription portal. Returning your first order does not cancel your plan on its own, so cancel there too, or tell us in your message and we will do it for you.
Damaged or wrong item
If a bottle arrives broken, leaking or is not what you ordered, tell us through the contact page and we will send a replacement straight away. No need to post the original back. This applies to every order, not only your first.
Limits
The ninety-day guarantee applies once per customer, to your first order. Bottles bought from anywhere other than selkiecare.com are covered by the seller you bought them from.