Short answer: when your order ships, we email you a tracking link. Tap it to see where your parcel is. You can also check your order status under My orders on this help center.
Finding your tracking link
Look for the shipping confirmation email from Selkie. It is sent when your order leaves our warehouse and has the tracking link in it. If you cannot find it, check your spam or promotions folder.
Tracking can take a day to update after the email arrives, so if it looks blank at first, give it until tomorrow.
Checking under My orders
Use My orders on this help center to see your orders and where each one is up to. You will need the email address you ordered with.
Your order number
It starts with # and is in your order confirmation email.
If tracking says delivered but you do not have it
- Check around the door, any parcel box, and with neighbours.
- Check the delivery address on your confirmation email.
- Give it until the end of the next day. Carriers sometimes mark a parcel delivered slightly early.
If it still has not turned up, message us with your order number and we will sort it out.
If tracking has not moved in several days
Message us with your order number and we will chase the carrier.
Still stuck?
Message us from this page with your order number.