Short answer: you can cancel any time from your subscription portal. It takes about two clicks and you do not need to give a reason.
How to cancel
- Go to selkiecare.com/a/loop_subscriptions/customer
- Enter the email address you ordered with and use the sign-in link we send you.
- Open your subscription and choose Cancel subscription.
You will get an email confirming it. Nothing else ships after that.
Before you cancel
If the reason is that you have too many bottles, or you are away for a while, you may prefer to skip or move a delivery instead. Your plan stays as it is and nothing ships until you want it to.
A refill already shipped
Cancelling stops future deliveries. It does not recall a parcel that is already on its way. If a refill has shipped that you did not want, message us and we will look at it with you.
About the guarantee
If this is your first order and Selkie has not done anything for you, you do not need to cancel and hope for the best. The 90-day guarantee covers your whole first order.
Still stuck?
Message us from this page with your order number and we will cancel it for you.