Refund policy

Refund Policy

Our 90-day money-back guarantee
Every Selkie order is covered by our 90-day money-back guarantee. If Selkie isn't right for you, you have 90 days from the day your order is delivered to ask for a full refund. That includes opened and partly used bottles.

How to request a refund
Email us at support@selkiecare.com with your order number. We'll reply with a prepaid return shipping label and instructions.

Please send back the bottle(s) from your order, even if they're opened or empty, to:

Selkie Care
239 Fourth Ave Ste 1401 #3788
Pittsburgh, PA 15222
United States

Packages sent back without first contacting us can't be processed, so please email us before you post anything.

Subscriptions
The guarantee applies to your subscription orders too. You can cancel your subscription at any time from your account, and cancelling stops future orders. It doesn't refund orders already shipped, so if you want a refund on a recent order, email us as well.

Damaged or wrong items
Please check your order when it arrives. If a bottle is damaged, leaking, or you received the wrong item, email support@selkiecare.com within 14 days of delivery with a photo, and we'll send a replacement or refund at no cost to you.

Discounted orders
Orders placed with a discount code are covered by the guarantee. We refund the amount you actually paid.

Refunds
Once we receive your return, we'll email you to confirm the refund. It goes back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

If it has been more than 15 business days since we confirmed your refund, please contact us at support@selkiecare.com.

Questions
For anything else about returns or refunds, email support@selkiecare.com